Chapter Services & Consultants

Overview

Serving a Fraternity as a chapter consultant is a rich and rewarding experience. This position is ideal for anyone beginning their professional career, working to build credentials for continuing education, or anyone with a passion for student growth and learning. Past consultants come from diverse educational and experiential backgrounds, and Delta Kappa Epsilon prioritizes bringing on innovative thinkers and problem solvers. Consultant takeaways include, but aren’t limited to: scheduling and logistics skills, cultural competence development, project management skill development, networking opportunities, and much more. 

Delta Kappa Epsilon International Fraternity encompasses our undergraduate chapters and members, alumni volunteers, campus partners, and Fraternity staff. Chapter Consultants serve as the primary points of contact for these stakeholders through training, coaching, communicating, and other means of support. Consultants serve the organization by facilitating critical operational needs. Through these efforts, our consultants support the Fraternity’s mission by helping ensure the longevity of the brotherhood of Gentlemen, Scholars, and Jolly Good Fellows.

Note: This role does not operate on a typical 9am – 5pm schedule, and meetings may occur late into the evenings or early in the mornings and during weekends. Peak work periods are generally during academic semesters or quarters with periods of low activity sporadically occurring. Great for individuals who enjoy added flexibility in their work schedules.

Necessary Candidate Attributes

Self-starter: Consultants are provided wide latitude to review their portfolios, assess performance levels, and work with constituents to design projects to drive improvement. Most goals and deadlines are set individually with support from the supervisor as needed.

Results-oriented: Consultants are provided with the necessary tools to do the job with additional coaching throughout the year. Consultants will build proficiency in DKE Standards and work with chapters to increase outputs and completion toward the standards.

People-oriented: Consultants should have a desire to work directly with constituents and be prepared to respond to a variety of situations. The Chapter Services team CAREs: coaches, advises, responds, and encourages. Your ability to meet the circumstances of any moment in your comportment is critical to our success and the success of those you serve.

Creative: With a fluid work environment, consultants should be comfortable being creative in their work: approaches to challenges, logistical planning, problem solving, and so on. At DKE, we know that everyone has new ideas, and most ideas are worth discussing.

Primary Duties and Responsibilities

• Assist with collecting data regarding chapter performance against DKE Standards for reporting to the Assistant Director of Chapter Services
• Use performance data to develop and implement improvement plans with individual chapters and stakeholders
• Collaborate with DKE Member Services staff to create and distribute chapter support resources (e.g. operations, recruitment, leadership, etc.) 
• Maintain regular communication (calls, messaging, email, video meetings, etc.) with all DKE stakeholders in assigned chapter portfolios, including students, alumni, and campus partners and update database as appropriate
• Support the programming of DKE at all relevant conferences, events, and other activities
• Identify areas of chapter operations that may require remediation and report to the appropriate staff member for additional support
• Train students and alumni in operations best practices for all functional areas of a chapter
• Design and manage annual travel calendar for annual chapter visits
• Other duties as assigned

Basic Qualifications

• Conferred baccalaureate degree from an accredited four-year college or university at start of employment
• Membership or familiarity with an international fraternity or sorority
• Demonstrated leadership within a Greek-lettered and/or student organizations
• Desire for extensive domestic (and international) travel
• Willingness to learn new technology systems
• Has or is willing to obtain a passport
• Valid driver’s license and ownership or full access to an insured vehicle

Preferred Qualifications

• Membership with Delta Kappa Epsilon
• Thorough understanding of Delta Kappa Epsilon’s objects, values, and rituals
• Exposure to or experience with Salesforce database or similar CRM system
• Technology and social media experience (e.g. recruiting, team support, etc.)

Benefits

• Employer-subsidized health, vision, and dental insurance
• Retirement savings contribution match (up to 3%)
• Tuition reimbursement based on years served
• Travel reimbursement
• Remote work, within proximity of a major airport
• Fluid work schedule and flat organizational structure
• Generous time-off policy